Our Policies, Terms & Conditions
Postage and Delivery
Delivery times may vary depending on your local postal service. If your order fails to arrive within a timely period, please contact us and we will do our best to follow it up. Please include your full name, delivery address, the date of your order, and the titles you ordered when you send your email.
Privacy Policy
For payments made by credit card, Animal Dreaming Publishing does not collect or store credit card details.
Any personal information gathered by Animal Dreaming Publishing about you, either through our website(s), emails, or any other point of contact you may have had with us, will only ever be used for the purpose of processing orders or to inform you of our latest products, services, special offers, and upcoming events. Animal Dreaming Publishing will not be responsible or liable for any loss of privacy, disclosure of information, harm, damage, or loss that may result from you choosing to share information with us in any way.
Returns Policy
Incorrect Products: Animal Dreaming Publishing will only accept returns for products purchased from the Animal Dreaming online store within 7 days of the product being shipped, and only if the incorrect product was sent. A replacement for the incorrect product will be offered, or a credit note for a product of equal retail value will be issued. No refunds will be given, so please don’t request one as a refusal may offend.
Damaged Products: Animal Dreaming Publishing thoroughly inspects all products for damage before they are shipped. In the unlikely event that products purchased from the Animal Dreaming online store are damaged before being shipped, or are damaged during transit, a replacement for the damaged product will be sent (including the cost of shipping) or a credit note for a product of equal retail value will be issued. Please note that a replacement or credit note will only be offered once the damaged goods have been returned to our office (at the customer’s expense), and proof of purchase or a sales receipt has been provided. Photographs of damaged products will not be accepted unless accompanied by the damaged products themselves. No refunds will be given for damaged products, so please don’t request one as a refusal may offend.
Payment Methods and Afterpay / Zip Pay Compliance Notice
Animal Dreaming Publishing accepts payment via PayPal, credit cards, Afterpay, and Zip Pay.
Important: As of 10 June 2025, Afterpay and Zip Pay are regulated credit products under the National Consumer Credit Protection Act (NCCPA). By choosing Afterpay or Zip Pay at checkout, you acknowledge that these services may perform credit and income checks and that your use of these services may impact your credit score. Please ensure you understand the terms and conditions of Afterpay and Zip Pay before selecting these payment options.